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Ukraine, Kharkov
Ukraine, Kharkiv, Grazhdanskaya st., 17
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Public Offer

This document is an official proposal (public offer) from the online store mexaldshop.com (hereinafter referred to as the "Seller") to conclude a sales contract for goods (motorcycle parts, motorcycle accessories, and other related products) under the terms set forth below. According to Articles 633 and 641 of the Civil Code of Ukraine, this document is addressed to an unlimited number of persons (hereinafter referred to as the "Buyer").

1. General Provisions

  • 1.1. This Public Offer (hereinafter referred to as the "Offer") is the official proposal of the Seller to conclude a sales contract for goods presented on the website mexaldshop.com (hereinafter referred to as the "Site").
  • 1.2. Acceptance of this Offer is considered to be the Buyer's order placed on the Site by filling out the appropriate form and/or paying for the order.
  • 1.3. The placement of an order and/or its payment indicates the full and unconditional acceptance of the terms of this Offer by the Buyer.
  • 1.4. The Seller reserves the right to make changes to this Offer without prior notice. The new version of the Offer comes into effect from the moment it is posted on the Site.
  • 1.5. The Seller has the right to refuse to conclude the contract in case of absence of the product in stock, technical errors in prices, or other circumstances that make it impossible to fulfill the order.

2. Subject of the Contract

  • 2.1. The Seller undertakes to transfer ownership of the goods (motorcycle parts, motorcycle accessories, and other related products) to the Buyer, and the Buyer undertakes to accept these goods and pay for them under the conditions defined by this Offer.
  • 2.2. The assortment, characteristics, prices, and other parameters of the goods are indicated on the Site. The Seller guarantees compliance of the goods with the description provided on the Site, except in cases where differences are caused by technical errors or other circumstances beyond the Seller's control.

3. Order Placement

  • 3.1. The Buyer independently places an order on the Site through the order form or using the contact details provided on the Site (phone, email, etc.).
  • 3.2. When placing an order, the Buyer is obliged to provide accurate information necessary for order fulfillment (full name, contact phone number, delivery address, etc.).
  • 3.3. After placing the order, the Seller confirms it by sending a message to the email or phone number provided by the Buyer.
  • 3.4. In case of absence of the product in stock or inability to fulfill the order for other reasons, the Seller has the right to cancel the order and notify the Buyer.

4. Price and Payment Procedure

  • 4.1. The price of the product is indicated on the Site in UAH and includes all taxes provided by the legislation of Ukraine. The cost of delivery may be indicated separately depending on the chosen delivery method.
  • 4.2. The Seller has the right to change prices for goods without prior notice. However, the price for an already placed order remains unchanged for the Buyer.
  • 4.3. The Buyer can pay for the order using one of the methods offered on the Site:
    • prepayment to the Seller's bank account;
    • payment upon receipt (cash on delivery);
    • payment through payment systems available on the Site.
  • 4.4. Payment is considered made from the moment the funds are credited to the Seller's account or from the moment the payment is confirmed by the payment system.
  • 4.5. In case of payment upon receipt, the Buyer additionally pays the commission for the carrier's services (if this is provided by the delivery terms).

5. Delivery of Goods

  • 5.1. Delivery of goods is carried out throughout Ukraine through transport companies available for the Buyer's choice (for example, "Nova Poshta", "Ukrposhta", etc.).
  • 5.2. Delivery times and costs depend on the chosen carrier and the delivery region and are indicated during the order placement.
  • 5.3. The Seller makes every effort to ensure timely transfer of the goods to the carrier but is not responsible for delays caused by the actions of the carrier or other circumstances beyond the Seller's control.
  • 5.4. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the carrier.
  • 5.5. The Buyer is obliged to check the goods upon receipt for compliance with the order, completeness, and absence of visible defects. In case of defects, the Buyer has the right to file a claim with the carrier and notify the Seller.

6. Return and Exchange of Goods

  • 6.1. Returns and exchanges of goods are carried out in accordance with the Law of Ukraine "On Consumer Protection".
  • 6.2. The Buyer has the right to return goods of proper quality within 14 days from the moment of receipt if the goods were not in use, their commercial appearance, consumer properties, seals, labels, and original packaging are preserved.
  • 6.3. To return the goods, the Buyer must notify the Seller through the contact details provided on the Site and provide a document confirming the purchase (electronic receipt, invoice, etc.).
  • 6.4. The Buyer pays for the delivery of the goods upon return, except in cases where the return is due to inadequate quality of the goods.
  • 6.5. Refunds are made within 10 working days from the moment the Seller receives the goods and checks their condition.
  • 6.6. Goods of inadequate quality (with defects that make their use for intended purpose impossible) are subject to exchange or return provided that the defect was not caused by the Buyer.

7. Warranty Obligations

  • 7.1. Products subject to warranty service (according to the information in the product description) are guaranteed by the manufacturer or the Seller.
  • 7.2. The warranty period is indicated in the product description on the Site or in accompanying documents attached to the product.
  • 7.3. The warranty does not cover defects caused by improper use, failure to follow usage instructions, or mechanical damage caused by the Buyer.
  • 7.4. To make a warranty claim, the Buyer must provide the product, a document confirming the purchase, and a description of the problem.

8. Liability of the Parties

  • 8.1. The Seller is not liable for damages caused to the Buyer due to improper use of the goods purchased on the Site.
  • 8.2. The Seller is not responsible for delivery delays caused by the actions of the carrier or other circumstances beyond the Seller's control.
  • 8.3. The Buyer is responsible for the accuracy of the information provided when placing the order.
  • 8.4. In case of violation of the terms of this Offer by the Buyer, the Seller has the right to refuse to fulfill the order or terminate cooperation.

9. Force Majeure

  • 9.1. The parties are released from liability for non-fulfillment or improper fulfillment of obligations under this Offer if this is caused by force majeure circumstances (force majeure), such as natural disasters, wars, strikes, actions of state authorities, etc.
  • 9.2. The party that cannot fulfill its obligations due to force majeure is obliged to notify the other party within 5 working days.

10. Dispute Resolution

  • 10.1. All disputes arising between the Seller and the Buyer are resolved through negotiations.
  • 10.2. If the dispute cannot be resolved through negotiations, it shall be subject to consideration in court at the Seller's location in accordance with the current legislation of Ukraine.

11. Confidentiality and Protection of Personal Data

  • 11.1. The Seller processes the personal data of the Buyer in accordance with the Law of Ukraine "On Personal Data Protection" and the Privacy Policy posted on the Site.
  • 11.2. By placing an order, the Buyer consents to the processing of their personal data for the fulfillment of the terms of this Offer (order placement, delivery, informing, etc.).
  • 11.3. The Seller guarantees non-disclosure of the Buyer's personal data to third parties, except in cases provided by the legislation of Ukraine.

12. Term of the Offer

  • 12.1. This Offer is valid from the moment it is posted on the Site until it is revoked by the Seller.
  • 12.2. The Seller has the right to revoke this Offer at any time by posting a corresponding notification on the Site. In this case, already placed orders are fulfilled under the terms of the Offer that was in effect at the time of their placement.