The company returns and exchanges goods of appropriate quality in accordance with the Law "On Protection of Consumer Rights".
The exchange and return of goods is carried out by the postal company "Nova poshta" or at the address of st.
To resolve the exchange and return of goods, call our manager at +380667772862.
Terms of return and exchange
Return and exchange of goods is possible within 14 days after receiving the goods by the buyer.
Return delivery of goods is carried out by agreement.
Return conditions for goods of appropriate quality
According to Article 9 of the Law of Ukraine "On the Protection of Consumer Rights", there are two reasons why the buyer can return or exchange the goods he bought:
1. if the product does not meet the quality declared by the manufacturer;
2. if the product fully meets all requirements, but for some reason does not satisfy the buyer.
The return is carried out using the transport services of the "Nova Poshta" company.
The return must be of appropriate quality, namely:
- the product packaging is not damaged
- the equipment is complete
- there are no mechanical damages
- no traces of use
It is possible to return the shipment within 14 days from the moment of receipt.
The return is made at the expense of the Sender.
Refunds are made in a way convenient for the client within 3 working days after receipt and inspection of the goods by the seller.
Conditions for returning goods of inadequate quality:
According to Article 8 of the Law of Ukraine "On the Protection of Consumer Rights", in the event that defects are discovered during the established warranty period, the consumer has the right to demand:
- proportional price reduction;
- free elimination of product defects;
- reimbursement of costs for elimination of product defects.
- in the event of product defects that cannot be repaired, the Customer may request a replacement of the product or a refund. Notification of the receipt of the product of inadequate quality must be made within the first 24 hours after the Customer receives the product by phone call, message in the form https://mexaldshop.com/ index.php?route=information/contact , or in the Viber / Telegram messenger by phone number +380667772862.
The consumer's requirements provided for in this article shall not be implemented if the seller, manufacturer (an enterprise that satisfies the consumer's requirements, established by the first part of this article) proves that the defects of the product arose as a result of the consumer's violation of the rules for using the product or its storage. The consumer has the right to participate in the inspection of the quality of the goods personally or through his representative.
The return is made at the expense of the Recipient.
Refunds are made in a way convenient for the client within 3 working days after receipt and inspection of the goods by the seller.
According to the Law "On the Protection of Consumer Rights", the company can refuse the consumer to exchange and return goods of proper quality, if they belong to the categories specified in the current List of non-food goods of proper quality, not subject to return and exchange.